Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our furniture cleaning and domestic cleaning services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our cleaning and fabric care services, including your name, contact details, property address, access instructions, and specific details about the items requiring cleaning (e.g., type of upholstery, carpet material, presence of stains).
We also collect technical data through our website analytics to improve user experience. This information is anonymised where possible and not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your data enables us to deliver quality cleaning services and includes:
- Processing service bookings and managing technician schedules
- Maintaining property access details and cleaning preferences
- Coordinating cleaning teams and service quality control
- Managing customer service inquiries and feedback
- Handling billing and payment processing
- Providing tailored advice for fabric and surface care after cleaning
We handle your information responsibly, using it solely for your cleaning service requirements.
3. Property Access and Security Information
We maintain records of property access details necessary for service delivery. This information is treated with utmost confidentiality and shared only with assigned cleaning technicians.
All access information is stored securely and accessed only by authorised personnel directly involved in your service. We recommend updating access details periodically for security.
4. Cleaning Preferences and Fabric Care Requirements
We document your specific cleaning preferences, including fabric types, areas of focus, sensitivity to certain cleaning solutions, and any special instructions regarding your furniture or carpets. This helps ensure careful and effective service.
Preference data is used solely to tailor our cleaning methods to your needs and is updated based on your feedback.
5. Data Security Measures
We implement industry-standard security protocols to protect your personal information and property details. All customer records are stored on encrypted systems with role-based access controls.
Our cleaning technicians follow strict confidentiality agreements and data handling procedures when accessing customer information.
6. Legal Basis for Processing
By using our cleaning services, you consent to us processing your information as outlined in this policy. This includes processing necessary for fulfilling our services, including team coordination, quality assurance, and customer communication.
7. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as payment processors for billing and scheduling software providers.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information to marketing companies.
8. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another service provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
9. Data Retention Period
We retain your personal data for as long as necessary to fulfil our services and legal obligations. Service records are typically archived for 3 years to allow for service continuity, unless you request earlier deletion.
After the retention period expires, we securely delete or anonymise your personal information, though we may retain minimal data for legal compliance purposes.
10. Property Security and Staff Conduct
Our cleaning technicians follow strict professional protocols when working in your property. All team members undergo thorough background checks and carry identification for your security and peace of mind.
For questions about our privacy practices or to make a complaint, contact us at: [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025