Terms of Service
These terms govern your use of mysite-name's furniture cleaning and domestic cleaning services in England. Please read them carefully before booking any services to ensure a clear understanding of our operations, customer responsibilities, and the service process.
1. Service Agreement
By booking services with mysite-name—whether through our website, telephone, or in-person consultation—you agree to these terms. Our specialised cleaning services operate in compliance with relevant UK regulations and industry standards for fabric and surface care.
We provide professional furniture cleaning (upholstery, mattresses, curtains) and domestic cleaning services through our trained technicians across England.
2. Service Scope and Limitations
Our services include deep fabric cleaning, stain removal, carpet and rug cleaning, mattress sanitisation, and general domestic cleaning. We use professional-grade equipment and cleaning solutions specifically designed for different fabrics and surfaces.
While we strive for optimal results, we cannot guarantee complete removal of all stains, particularly old, set-in stains or those caused by certain substances that may have caused permanent fabric damage.
3. Customer Responsibilities
To ensure efficient service delivery, customers agree to:
- Provide clear access to the property and items requiring cleaning
- Clear the areas to be cleaned of personal items and valuables
- Disclose any pre-existing damage, fabric sensitivities, or special care requirements
- Inform us about any pet allergies or chemical sensitivities in the household
- Ensure adequate ventilation during and after the cleaning process
Proper preparation helps our cleaning technicians work efficiently and achieve the best possible results.
4. Quotation and Pricing Structure
Services begin with an assessment of your cleaning requirements to provide an accurate quotation. We provide transparent pricing based on the number and type of items, cleaning complexity, and any special treatments required.
Quotes are based on information provided at time of booking. Significant changes to requirements may result in price adjustments, with customer approval sought before proceeding.
5. Cleaning Products and Methods
We use professional-grade, eco-friendly cleaning solutions and hot water extraction methods where appropriate. Our technicians are trained to select the right methods for different fabrics and surfaces to achieve thorough cleaning while preserving material integrity.
Customers may discuss specific product preferences or sensitivities before service commencement.
6. Drying Times and Post-Service Care
Depending on the cleaning method and fabric type, cleaned items may require 4-8 hours to dry completely. We recommend avoiding use until fully dry. Our technicians will provide specific aftercare advice for your cleaned items.
We use methods that minimise moisture usage where possible, but cannot be responsible for any issues arising from not following our aftercare recommendations.
7. Service Standards and Results
Our technicians follow established protocols for each service type. We aim to remove dirt, allergens, and stains while refreshing and deodorising your fabrics and surfaces.
While we strive for comprehensive cleaning, some stubborn stains or deeply embedded dirt may require multiple treatments or specialised approaches, which would be discussed separately.
8. Damage and Breakage Policy
Our technicians exercise reasonable care when handling your furniture and belongings. In the rare event of accidental damage, we will notify you immediately and discuss appropriate resolution. We maintain public liability insurance for such circumstances.
Pre-existing damage or fabric weakness should be documented before service commencement to avoid misunderstandings.
9. Health and Safety Considerations
Our cleaning operations follow health and safety guidelines. Customers must inform us of any health hazards, contagious conditions, or specific safety concerns in the property before service commencement.
We reserve the right to postpone service if conditions pose unreasonable health or safety risks to our staff.
10. Service Timeframes
We provide estimated timeframes for service completion based on the number and type of items requiring cleaning. Actual times may vary due to fabric condition, stain complexity, or environmental factors affecting drying times.
While we strive to meet scheduled times, we cannot guarantee specific completion times due to factors beyond our reasonable control.
11. Cancellation and Rescheduling
Bookings may be cancelled without charge with 24 hours' notice. Cancellations with less than 24 hours' notice may incur a charge based on technician scheduling impact.
Regular cleaning schedules may be adjusted with reasonable notice, subject to technician availability.
12. Payment Terms
Payment is due as agreed in your service arrangement. We accept various payment methods including bank transfer and card payments. Payment is typically required upon completion of service unless otherwise arranged for regular clients.
Late payments may result in service suspension until payment is received and may incur administrative charges.
13. Satisfaction Guarantee and Complaints
We aim for complete customer satisfaction with our services. If you're not satisfied with any aspect of our cleaning, please notify us within 24 hours of service completion. We will address legitimate concerns promptly, which may include re-cleaning affected areas where appropriate.
Complaints should be directed to our customer service team for proper documentation and resolution.
14. Regular Cleaning Arrangements
For ongoing cleaning arrangements, either party may terminate the service with 2 weeks' written notice. Service frequency and scope may be adjusted with mutual agreement and appropriate notice.
Price reviews for regular services occur annually or when significant changes to service scope are requested.
15. Terms Modification
We reserve the right to update these terms periodically to reflect changes in our services, UK regulations, or industry practices. The current terms are always available on our website, and continued use of our services constitutes acceptance of any updates.
For questions about these terms or our cleaning services, contact us at: [email protected].